Welcome dear customer!
If you want to return a product and get your refund, please follow these steps:
the conditions of our return policy
Declare your return online.
This is mandatory and will only take a few clicks!
The refund will be processed as soon as your products are received at our warehouse. What are the conditions of the return policy?
- The return must be declared in the 14 days following the reception of the product
- The product(s) must be unused
- The product(s) must be in the state you received them & in the original undamaged packaging. (Packages opened with care are not considered damaged)
If you follow these guidelines, just go through our online process to arrange your return.
You will need to contact our customer service directly in the following cases: firstname.lastname@example.org
If you are returning a product because it is the wrong one or it was damaged when you received it
If your product is defective and eligible for warranty.
If you're a nother preoccupation, please send us an email.